A few tips when contacting support that can help BigPanda Support help you 🛠
Explain your use-case and expected outcome
Understanding your “why” allows us to help you determine the “how”
Provide background information
For ex. Any recent changes made such as correlation patterns, custom tags, enrichment, or custom solutions
Provide the relevant URL
For ex. incidents or specific environments https://a.bigpanda.io/#/app/overview/5fbef3452fec1ad361bdb372/active/incidents/60b8e624f084776f26222ccf
Environment ID: 5fbef3452fec1ad361bdb372
Incident ID: 60b8e624f084776f26222ccf
Include screenshots of the issue
Allows us to see exactly what and where the issue is
Troubleshooting assets to send us
Relevant errors or logs
In Developer Tools (F12) include a screenshot of console errors and .har file, here is an article on how to retrieve this.
For SSO issues: SAML Chrome Extension or similar SSO output logging